Every business in just about every industry, whether retail, hospitality, healthcare, or law, relies on excellent customer service. The customer service representative is the kind, hospitable, and helpful person who can connect you to the right people or help you fix an issue.
Plain and simple, customer service representatives are one of the most important parts of a business. They help promote the business brand by representing them in a good light. Many clients have been lost to poor customer service.
The talented customer service representative is the unsung superhero, so if that’s you, you need to take your occupation seriously and get yourself a well-written customer service bio!
The skill set that is required for a gifted customer service representative includes:
Product or service knowledge
Ability to read emotional and physical cues
The customer service bio must describe these skill sets in such a way to give a peek at who you are as a dependable asset to any company wishing to hire you.
The customer service bio should include any “Employee of the Month” awards or kudos from mystery or secret shoppers. For those who aren’t familiar with this, many large companies hire people to pose as shoppers at markets, department stores, specialty stores, restaurants, and even as renters looking for an apartment. These shoppers gather intel on their customer service representative’s job performance.
How well you perform when things aren’t going so well is what makes this interesting. To get a high mark report from a mystery shopper should be celebrated, so this should also be included in the customer service bio.
What surprises us is that many people feel that work in any form of customer service is no big deal and not worthy of a customer service bio. We beg to differ! Customer service representatives are the salt of the earth for businesses in all industries.
Other titles that customer service representatives go by include: Support Specialist, Guest Service Agent, Call Service Representative, Guest Relations Specialist, Call Center Agent or Specialists, and Support Team Leader.
Our team at WWB loves all who work in customer service. We all have had a waiter, waitress, or concierge make our evening tremendous or our vacations memorable. Customer service bios are a must for all of you who work in customer service. You guys rock!
WeWriteBios.com is inspiration and brainchild of Endrea Kosven, founder and CEO of EDK and Company. With over 15 years as a PR and marketing professional in Los Angeles, she helps her clients succeed in their professional branding and marketing efforts.
We are a professional copywriting agency helping our clients maintain their brands through polished, creative content. Our services include professional bios, press kit development, company profiles, press releases, and more!
Whether it’s for a networking event, electronic press kit, or a LinkedIn profile, your professional bio can open the door for you in your chosen field of practice. Let the expert writers at WeWriteBios.com craft your professional bio. Contact us today to set up a one on one interview!